About IVAPLAY

IVAPLAY is an e-commerce brand offering innovative smart products, including smart LED/display backpacks and related accessories.

Throughout these Terms & Conditions, “IVAPLAY,” “we,” “us,” or “our” refers to IVAPLAY, while “you,” “customer,” or “user” refers to any person accessing our website or purchasing our products. 

Use of Our Website

You agree to use the IVAPLAY website only for lawful purposes.We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been violated. 

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website, servers, or systems.
• Interfere with the normal operation or security of the website.
• Copy, reproduce, or misuse our website content without permission.
• Submit false, misleading, or fraudulent information.
• Use automated systems to collect information from our website without authorization. 

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, dimensions, prices, and other information displayed on our website are accurate and up to date.

However:

• Product colors may appear slightly different depending on your device or screen.
• Images may be for illustration purposes and minor differences may occur.
• Product specifications may be updated or improved from time to time.
• Product availability may change without prior notice.

If a significant error is identified in product information, we reserve the right to correct the information and, where applicable, contact affected customers.

Product Availability

All products are subject to availability.If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution, which may include cancellation and refund of the unavailable item. 

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment.

Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time due to promotions, pricing updates, taxes, supplier costs, or other business reasons.

The applicable price will be the price displayed at the time of checkout, subject to any applicable taxes and delivery charges shown before order confirmation.

In the event of an obvious pricing or technical error, IVAPLAY reserves the right to cancel the affected order and provide a refund where payment has already been made.  

Orders

 When you place an order through our website, you are making a request to purchase the selected products.

After successfully placing an order, you may receive an order confirmation.

An order may be cancelled or rejected in reasonable circumstances, including:

• Product unavailability.
• Incorrect product or pricing information.
• Payment issues.
• Suspected fraudulent or unauthorized transactions.
• Incorrect or incomplete customer information.
• Technical errors affecting the order.

If IVAPLAY cancels an order after payment has been received, the applicable amount will be refunded according to our Refund & Cancellation Policy.

Payment

Payments may be processed through third-party payment providers.

You agree to provide accurate billing and payment information when placing an order.

IVAPLAY is not responsible for delays or failures caused by a customer's bank, payment provider, card issuer, or other third-party payment service.

Your payment information may also be subject to the terms and privacy policies of the relevant payment provider.

Damaged, Defective or Incorrect Products

If you receive a product that appears damaged, defective, or different from the product you ordered, please contact IVAPLAY customer support as soon as reasonably possible.

We may request:

• Order number.
• Photographs of the product.
• Photographs of the packaging.
• Video evidence where appropriate.
• Description of the issue.

After verification, IVAPLAY may provide an appropriate resolution in accordance with our applicable policies.

Warranty

Certain IVAPLAY products may include a warranty where specifically mentioned on the product page, invoice, packaging, or accompanying warranty documentation.

Warranty coverage is subject to the applicable warranty terms.

Warranty coverage may not apply to issues resulting from circumstances such as:

• Accidental damage.
• Improper use.
• Misuse of the product.
• Unauthorized modification or repair.
• Physical damage caused by the customer.
• Failure to follow product instructions.
• Normal wear and tear.
• Damage caused by circumstances outside the intended use of the product.

Please refer to the warranty information provided with the relevant product for applicable terms.

Intellectual Property

All content available on the IVAPLAY website, including but not limited to:

• IVAPLAY trademarks and logos.
• Product images.
• Graphics.
• Website design.
• Text and descriptions.
• Videos.
• Product names.
• Illustrations.
• Marketing materials.

is owned by or used by IVAPLAY with appropriate rights and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

Customer Reviews & Content

If you submit a product review, photograph, video, testimonial, feedback, or other content to IVAPLAY, you confirm that:

• The content is genuine and does not knowingly contain false or misleading information.
• You have the right to submit the content.
• The content does not infringe the rights of another person or organization.
• The content does not contain unlawful, abusive, offensive, or harmful material.

By submitting content, you grant IVAPLAY permission to use, display, reproduce, and publish that content for legitimate business, customer-service, marketing, and promotional purposes, subject to applicable law.

Third-Party Websites and Services

IOur website may contain links to third-party websites, platforms, payment providers, social media services, or other external services.

These third-party services operate independently and may have their own terms and privacy policies.

IVAPLAY is not responsible for the content, availability, security, or policies of third-party websites or services.

Website Availability

We make reasonable efforts to keep the IVAPLAY website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption.
• Free from technical errors.
• Free from bugs or temporary disruptions.
• Completely secure against all possible threats.

Website functionality may occasionally be interrupted due to maintenance, technical problems, hosting issues, security incidents, or circumstances beyond our reasonable control.

Limitation of Liability

To the extent permitted by applicable law, IVAPLAY shall not be responsible for losses or damages arising from circumstances beyond our reasonable control.

This may include delays or disruptions caused by third-party delivery services, payment providers, internet or telecommunications failures, natural events, or other circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect information provided by customers and website visitors.

Please review our Privacy Policy before using our website or placing an order.

Changes to These Terms

IVAPLAY may update these Terms & Conditions from time to time to reflect changes to our services, products, business practices, or applicable requirements.

When changes are made, the updated version will be published on this page along with the updated date.

We encourage customers to review these Terms & Conditions periodically.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or the use of the IVAPLAY website shall be subject to the applicable jurisdiction specified by IVAPLAY, subject to applicable law.

Jurisdiction: [Greater Noida/UP, India]

Contact Us

If you have questions regarding these Terms & Conditions, our products, or your order, please contact us:

IVAPLAY

Email: ivaplay2026@gmail.com

Phone: 7827921956

Address: B-55, NSG Black Cat Enclave, Greater Noida,UP